Updated 9th June 2021 by Andrew Ball
We are operating as normally as possible during this time. With many of us at home and in their gardens we have experienced a high volume of inquiries.
John who deals with our sales inquiries is working from home, the phone number at the nursery is diverted to him or Emma will take your call and pass on any enquiries to him. He is answering all email inquiries from firstname.lastname@example.org. Please bear with us if we cannot reply straight away, we will get back to you.
Anthony and the team at the nursery are busy packing plants as quickly as possible in the current circumstances. Social distancing measures mean that we are limited to how many staff can work at the moment which limits how many orders can be packed.
We are sending our deliveries with Royal Mail and DPD who both are offering a full service and have robust social distancing policies in place. We usually deliver orders within a few days, at the moment typical delivery times are up to 3 weeks from date of order.
This week we are packing and sending all orders up to the 23rd May.
Next week commencing 14th June we will send all orders placed up to the end of May 2021.
Andrew is currently able to provide estimates provide for our planting services by email from photos of the site, he can provide estimates by email which can be confirmed if acceptable with a visit once the current lockdown finishes.
The safety of our staff and customers is our greatest concern, we are constantly monitoring government advice and will update our policies accordingly.
Stay safe and enjoy your gardens.